The Cancellation Policy:
- If you cancel an appointment less than 3 hours in advance or “no-show,” the card on file will be charged the full price.
- If you cancel between 24 hours and 3 hours before your appointment, the card on file will be charged for half the price of the service(s).
However, cancellations in this category must be submitted between the hours of 8:00 am and 8:00 pm. (For example, if your appointment is for 9:00 or 10:00 on a Wednesday morning, you would need to notify us of the cancellation by 8:00 PM Tuesday evening. If your appointment is for 11:00AM Wednesday, notifying us at 8:00 would be within the three-hour window.)
As we have in the past, we will continue to be understanding of emergency situations, so please communicate with us should something come up.
Current clients should have signed a contract authorizing the card on file to be charged in the event of a late cancellation or a “no-show.” New clients will be required to sign the contract at or before their first appointment.
Thank you, as always, for your continued loyalty to and patronage of RASA!
