New Payment and Cancellation Policies and More:
Again, the new payment and cancellation policies explained below are things we really would prefer not to institute, but unfortunately, we need to. We hope you understand that these changes protect us and allow us to continue to be available for you!
Beginning the 1st of August, RASA will be requiring a credit card on file to book an appointment– either by phone or online. Furthermore, our cancellation and “no-show” policies will change slightly:
- If you cancel an appointment less than 3 hours in advance or “no-show,” the card on file will be charged the full price.
- If you cancel between 24 hours and 3 hours before your appointment, the card on file will be charged for half the price of the service(s).
However, cancellations in this category must be submitted between the hours of 8:00 am and 8:00 pm. (For example, if your appointment is for 9:00 or 10:00 on a Wednesday morning, you would need to notify us of the cancellation by 8:00 PM Tuesday evening. If your appointment is for 11:00AM Wednesday, notifying us at 8:00 would be within the three-hour window.)
As we have in the past, we will still be understanding of emergency situations, so please communicate with us should something come up.
Once this new policy is instituted, current clients will be asked to sign a new contract authorizing the card on file to be charged in the event of a late cancellation or a “no-show.” New clients will be required to sign the contract before their first appointment (most likely an online contract).
Erin at RASA:
Unfortunately for us, Erin’s schedule is just too busy for her to continue to be available at RASA right now. BUT– we are talking and hoping to collaborate on some new and exciting things in the future. In the meantime, should you need to contact Erin, you can reach her at 803-608-0558.
We want to continue to have someone available for you to see when Ashleigh is not available. We are pursuing a few leads on other therapists, but this may take a few months. We hope you are patient with us during this process, and of course, we hope you continue to seek out Erin when needed!